Terms of serivce
These Terms & Conditions govern the use of the website and services provided by Milly & Mae Sydney. By accessing our website and placing an order, you agree to be bound by the terms outlined below.
1. Acceptance of Terms
By using our website and completing a purchase, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, please refrain from using our website or placing an order.
2. Product Information
We make reasonable efforts to ensure that all product descriptions, images, prices and other information displayed on our website are accurate and up to date.
However, occasional errors, inaccuracies or omissions may occur. We reserve the right to correct errors and update information where appropriate.
Product colours and appearance may vary slightly depending on screen settings, lighting conditions and other factors.
3. Orders & Payments
All orders are subject to availability and acceptance.
Orders will only be processed once full payment has been successfully received and verified.
We offer a variety of secure payment methods. Available payment options may vary depending on your country, region or device.
Milly & Mae Sydney reserves the right to decline or cancel an order where we reasonably suspect fraudulent activity, unauthorised transactions or misuse of our website.
4. Order Processing & Delivery
We work closely with our logistics partners to provide efficient processing and delivery of orders.
- Order processing time: 1–3 business days
- Estimated delivery time: 3–7 business days, depending on the destination
- Tracking information will be provided whenever available
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including customs procedures, carrier delays, weather conditions or periods of unusually high demand.
While we make reasonable efforts to meet estimated delivery times, delays may occasionally occur.
5. Returns, Refunds & Cancellations
Please refer to our Returns & Refund Policy for detailed information regarding returns, refunds, exchanges and cancellations.
Return requests must meet the eligibility requirements and conditions outlined in our Returns & Refund Policy.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer law, including the Australian Consumer Law where applicable.
6. Limitation of Liability
To the extent permitted by applicable law, Milly & Mae Sydney will not be liable for indirect, incidental or consequential loss arising from the use of our website or products.
Customers are responsible for ensuring that all shipping and contact information provided when placing an order is complete and accurate.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.
7. Intellectual Property
Unless otherwise stated, content made available through this website, including:
- Logos
- Brand names
- Product descriptions
- Website design
- Images and graphics
- Written content
is owned by, licensed to, or otherwise lawfully used by Milly & Mae Sydney and may be protected by applicable intellectual property laws.
Content may not be copied, reproduced, distributed or commercially used without prior permission where such permission is legally required.
8. Complaints Procedure
Customer satisfaction is important to us.
If you have a complaint regarding our products or services, please contact us at:
Email: info@millyandmaesydney.com
We aim to acknowledge and respond to complaints within 5 business days and will make reasonable efforts to reach a fair resolution.
9. Privacy & Data Protection
Your privacy is important to us. The collection, use and handling of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that your personal information may be collected and handled as described in that policy and as permitted by applicable law.
10. Governing Law
These Terms & Conditions are governed by applicable Australian laws, including applicable consumer protection laws.
Nothing in these terms is intended to limit any rights you may have under the Australian Consumer Law or other applicable legislation.
Any dispute arising from the use of our website, products or services will be handled through the appropriate legal channels and competent courts as required by applicable law.
Contact Information
Milly & Mae Sydney
Sydney, Australia
Email: info@millyandmaesydney.com
If you have any questions regarding these Terms & Conditions, our customer service team will be happy to assist you.