Shipping policy
At Milly & Mae Sydney, we are committed to ensuring that your order is processed efficiently and delivered as smoothly as possible. Below you will find important information regarding our shipping and delivery procedures.
Order Processing
All orders are carefully reviewed and prepared before shipment.
- Processing time: 1–3 business days
- Orders are processed Monday to Friday, excluding public holidays
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information
Please note that processing times may be slightly longer during busy periods, promotional events, sales or public holidays.
Estimated Delivery Times
We aim to deliver your order within the following timeframe:
Estimated delivery: 3–7 business days
Delivery times may vary depending on your location and external factors such as carrier operations, customs procedures, weather conditions or periods of unusually high shipping volumes.
While we make every reasonable effort to meet these estimates, delivery times cannot always be guaranteed.
Shipping Information
We work with trusted logistics and distribution partners to provide reliable delivery.
Orders are securely packaged and shipped using professional delivery services. Tracking information is provided whenever available, allowing you to follow the progress of your shipment.
Shipping Costs
Shipping costs are calculated at checkout and may depend on factors including:
- Delivery destination
- Order size and weight
- Selected shipping method
Any applicable shipping charges will be clearly displayed before you complete your payment.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email.
Please allow some time for your tracking information to become active after shipment. In some cases, tracking updates may be delayed by the carrier.
Delivery Information & Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
Please carefully review your delivery address before submitting your order.
Address corrections should be requested within 24 hours of placing your order. We cannot guarantee that changes can be made once an order has entered processing or has already been shipped.
If you notice an error in your delivery information, please contact our customer service team as soon as possible.
Delayed or Lost Shipments
Although delays are uncommon, they can occasionally occur due to circumstances outside our reasonable control.
If you believe your parcel has been significantly delayed or lost, please contact our customer service team. We will be happy to investigate the shipment and work with the relevant delivery partner to obtain further information.
Contact Us
If you have any questions regarding shipping, delivery or tracking your order, please contact us:
Milly & Mae Sydney
Sydney, Australia
Email: info@millyandmaesydney.com
Our customer service team will be happy to assist you and will respond as soon as reasonably possible.