Payment Policy

At Milly & Mae Sydney, we aim to provide a secure, simple and convenient payment experience for all our customers. This Payment Policy explains the payment methods we accept and how payments are processed.

Accepted Payment Methods

We offer a variety of secure payment options depending on your location and device. Available payment methods may include:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• PayPal
• Other locally available payment methods

Please note that available payment methods may vary depending on your country, region and payment provider.

Secure Payments

Your security is important to us.

Transactions are processed through secure and encrypted payment gateways designed to protect your personal and financial information.

Milly & Mae Sydney does not directly store or have access to your complete payment card details.

Payment Authorisation

When placing an order, payment authorisation may be required before your order can be processed.

If your payment cannot be successfully authorised or verified, we reserve the right to decline or cancel the order.

Customers are responsible for ensuring that all payment and billing information provided is accurate and up to date.

Order Processing

Orders will only be processed once full payment has been successfully completed and verified.

Once your payment has been confirmed, you will receive an order confirmation email containing the details of your purchase.

Prices and Currency

All prices displayed on our website are shown in the applicable currency selected or displayed on the website.

For customers shopping through our Australian store, prices are generally displayed in Australian Dollars (AUD) unless otherwise indicated.

While we make reasonable efforts to ensure our pricing is accurate, occasional errors may occur. Where permitted by applicable law, we reserve the right to correct pricing errors and address orders affected by incorrect pricing.

Refunds

If you are entitled to a refund under our Returns & Refund Policy or applicable consumer law, an approved refund will generally be issued to the original payment method used for the purchase.

We aim to process approved refunds within 14 business days.

The time required for funds to appear in your account may vary depending on your bank, card issuer or payment provider.

Shipping fees and other charges may be non-refundable where permitted by applicable law.

Fraud Prevention

To protect our customers and our business, orders may be subject to security verification and fraud-prevention checks.

In certain circumstances, we may request additional information to verify an order before processing it.

Contact Us

If you have any questions regarding payments, billing or refunds, please contact our customer service team:

Milly & Mae Sydney
Sydney, Australia
Email: info@millyandmaesydney.com

We’ll be happy to assist you with any payment-related enquiries.