Privacy Policy
At Milly & Mae Sydney, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a purchase.
Information We Collect
When you place an order, create an account, subscribe to our newsletter or contact us, we may collect the following information:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information
- IP address and device information
- Website activity and browsing behaviour
- Customer preferences and order history
We only collect information that is reasonably necessary to provide our services, process your orders and improve your shopping experience.
How We Use Your Information
Your information may be used for the following purposes:
- Processing and managing orders
- Managing payments and transactions
- Providing customer service and support
- Sending order confirmations, shipping updates and other service-related communications
- Improving our products, services and website performance
- Personalising your shopping experience
- Preventing fraud and maintaining website security
- Complying with applicable legal obligations
Sharing Information With Third Parties
To provide our services efficiently, we may share certain information with trusted third-party service providers, including:
- Payment processing providers
- Shipping and logistics companies
- Website and hosting providers
- Marketing and advertising platforms
- Analytics providers
Your information is only shared where reasonably necessary for the operation of our business, to provide services to you, or where required by law.
We do not sell your personal information to third parties.
Data Retention
We retain your personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including applicable legal, accounting and tax requirements.
When your information is no longer required, we will take reasonable steps to securely delete or anonymise it.
Cookies
Our website uses cookies and similar technologies to improve website functionality, analyse visitor behaviour, enhance the customer experience and support our marketing activities.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of our website.
For more information, please refer to our Cookie Policy.
Your Privacy Rights
Depending on the privacy laws that apply to you, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate or outdated information
- Request deletion of your personal information where applicable
- Object to or restrict certain uses of your information where applicable
- Request a copy of certain personal information we hold about you
- Withdraw your consent where our processing relies on your consent
To exercise any applicable privacy rights, please contact us using the details below.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, misuse, interference, loss, alteration or destruction.
While no online platform or transmission method can guarantee complete security, we continually work to maintain appropriate standards for protecting your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology or applicable legal requirements.
Any changes will be published on this page and will take effect once posted.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Business name: Milly & Mae Sydney
Location: Sydney, Australia
Email: info@millyandmaesydney.com
We aim to respond to privacy-related enquiries as soon as reasonably possible.