Return & Refund policy

Important Information

You have 30 days from the date of delivery to return your items.
Refunds are processed within 14 days after your return has been received and approved.
No restocking fees will be charged.
Return shipping costs are the responsibility of the customer for change-of-mind returns.
Exchanges are accepted.
All approved returns must be shipped to our warehouse in China.
This policy is subject to our Terms of Service and applicable consumer protection laws.

Return Procedure

You have 30 days from the date you receive your order to request a return.

To be eligible for a change-of-mind return, items must be unworn, unwashed, unused, and in their original condition, including original packaging and attached labels.

To initiate a return, please email info@millyandmae.com with your order number.

Our customer service team will provide the return instructions and the correct address of our return warehouse in China.

Please ensure your items are securely packaged and shipped using a reliable, trackable carrier.

Return shipping costs and any applicable customs charges are the customer's responsibility for change-of-mind returns. No restocking fees will be applied.

For hygiene reasons, underwear cannot be returned once its packaging has been opened, except where required by law.

Refunds

Once your return has been received and inspected at our warehouse, we will process your approved refund within 14 days.

Refunds will be issued to the original payment method used for your purchase.

Please note that your bank or payment provider may require additional time to complete the transaction.

Exchanges

If you would like to exchange an item for a different size or product, please contact us at info@millyandmae.com.

Include your order number and details of the item you wish to exchange. Our team will assist you with the available options.

Cancellations

To cancel your order, please email info@millyandmae.com as soon as possible.

Once your order has been processed, cancellation may no longer be possible, subject to your statutory consumer rights.

Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect item, please send photographs and your order number to info@millyandmae.com.

We will resolve the issue as quickly as possible in accordance with applicable consumer protection laws.

Your rights under Australian Consumer Law remain unaffected. Where a product fails to meet applicable consumer guarantees, you may be entitled to a repair, replacement or refund, including reasonable return shipping costs where required by law.

Customer Service

Availability: 24 hours a day, 7 days a week (24/7)

Email: info@millyandmae.com
Phone: +61 420 127 234
Shop Name: Milly & Mae Sydney
Company Name: E&K Ecom
Company Number: 42135386
Address: De Genestetstraat 15, 3842 XA Harderwijk, Gelderland, Netherlands